ENGINEHUB USA · CUSTOMER SUPPORT
Let’s Talk.
We’re real people. Not bots.
Whether you’re tracking an order, need help with a return, or have a question about fitment our team is standing by. We know engines, and we know customer service.
✉️
Email Support
For orders, returns, and general inquiries:
support@globalsamusa.com
We reply within 1–2 business days.
📞
Call Us Directly
Speak with a real engine specialist:
Mon – Fri · 8:00am – 6:00pm CST
📍
Our Location
Walk-ins welcome during business hours:
1309 Coffeen Avenue STE 20455 Sheridan Wyoming 82801
Nationwide shipping available to all 50 states.
SEND US A MESSAGE
Get in Touch
Fill out the form and we’ll get back to you within 1–2 business days.
⚡ QUICK RESPONSE
We reply fast.
Most emails receive a response within 4–8 hours during business hours. No bots, no scripted replies.
🔒 SAFE & SECURE
Your info is protected.
We never share your personal information with third parties. All communications are handled with strict confidentiality.
📦 PRO TIP
Speed up your inquiry.
Have your order number, vehicle year/make/model, and VIN ready when you reach out — it helps us resolve your issue in one reply.
FAQ
Questions We Hear Every Day
Straight answers. No runaround.
Q
How do I start a return?
Email us at support@enginehubusa.com with your order number and reason for return. We’ll issue an RMA number within 1–2 business days and guide you through the rest.
Q
How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 5–10 business days to your original payment method. Store credit is applied within 1–3 business days.
Q
Can I exchange for a different part?
We only do like-for-like exchanges on defective or incorrectly shipped items. For a different product, initiate a return and place a new order — we’ll make it as smooth as possible.
Q
Do you ship to my state?
Yes — we ship nationwide to all 50 states. Most orders are processed within 1–2 business days and delivered via freight or ground depending on the part size and weight.
Q
What if my part arrives damaged?
Document the damage with photos immediately and contact us within 48 hours of delivery. We’ll arrange a prepaid return label and send a replacement or issue a full refund — no hassle.
Q
How do I know if a part fits my vehicle?
Include your vehicle year, make, model, and VIN when contacting us. Our specialists will verify fitment before your order ships — we’d rather slow down than send you the wrong part.
🤔 Didn’t find your answer?
Our team has seen just about every engine situation there is. Send us a message and we’ll give you a real answer — not a copy-pasted response.
BEFORE YOU GO
We’re Not Done Until You’re Satisfied.
EngineHub USA was built on one promise — if something goes wrong, we make it right. No transfers, no runaround, no fine print games. Just real support from people who know the industry.
Average response time: under 4 hours during business hours
98%
Customer Satisfaction
30
Day Return Window
50
States Served Nationwide
<4hrs
Avg. Response Time
EngineHub USA · 1234 Engine Drive, Houston, TX 77001 · support@enginehubusa.com · (800) 123-4567